Service standard: BIS agents will aim to answer calls within 5 minutes (300 seconds) from the moment the client presses 0 to speak with an agent. Service description: Provide the option to speak with a BIS agent by pressing 0 during regular business hours. Press "star" * to return to the previous menuįiscal year April 1, 2021, to MaBorder Information Services (BIS).You can use the following commands at any time during the recorded message. Please use one of the points of contact below 7560 Views Knowledge. Hours of operation: Monday to Friday, 7 am to 5 pm ET There are many ways you can get connected with a DroneMobile Team Member.CBSA Assessment and Revenue Management project ( CARM).When using a touch-tone phone, you must choose one of the following five options before pressing 0 to speak to an agent. ![]() TTY (for those with hearing or speech impairments)ġ-86 Outside Canada and the United Statesįrom a rotary-dial phone, you will be automatically transferred to an agent at the end of the recorded menu if you call during business hours. Learn more: Protect yourself against fraud. For Flysafe problems, such as unlocking no-fly zones:. You can reach DJI Customer Support via Email, and they will usually get back to you within 24 hours. I told him my situation and he turned on my GPS location service for me and emailed me an exact location. I called the customer service number and spoke with Daniel. Only once was I provided feed back and the feed back did not pertain to my issue. Warning: Scammers may call you from what appears to be this number (Caller ID spoofing) and identify themselves as CBSA officers. Email: How to Email DJI Customer Support. Drone mobile support and service was poor from my experience. If your inquiry is time-sensitive, please contact us by phone at 1-80 (toll-free in Canada and the USA).Įxpand Collapse Within Canada and the United States We are currently receiving higher than normal volumes of inquiries online. Submissions that contain profanity will also not be addressed. We will not respond to any submissions that contain attachments or links due to security measures.
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